Warranty Information
At Santa Cruz Plumbing Inc., we are driven by pride and a goal of bringing the best in products and services to all of our valued customers. Our focus is always “Plumbing done the right way”.
Santa Cruz Plumbing Inc. warranties all materials and workmanship to be free from defect for a period of one (1) year from the date of installation. Any materials determined by Santa Cruz Plumbing Inc. to be defective shall be repaired or replaced by Santa Cruz Plumbing Inc. This warranty does not cover defects or damages caused by misuse, negligence or acts of God.
All customer-supplied fixtures or parts are installed with a one (1) year warranty on the labor and any miscellaneous material we supply to complete the installation. The warranty on any customer-supplied product that Santa Cruz Plumbing Inc. installs is between the customer and the manufacturer.
Some products supplied and used by Santa Cruz Plumbing Inc. come with a manufacturer warranty that is longer than one (1) year. In such situations the manufacturer will supply the replacement part or unit, but the manufacturer’s warranty does not cover Santa Cruz Plumbing’s Inc.’s labor costs beyond the first year unless specified otherwise.
Santa Cruz Plumbing Inc. services of drain cleaning offer no warranty of service. We cannot offer a warranty on drain clearing due to the fact that we have no control over what is put down the drains before we arrive or after we leave. In addition, we do not know the existing condition of the drain piping. In many cases, high use drainage systems (e.g. restaurants) may need to be on a drain maintenance program.
Santa Cruz Plumbing Inc. services of cartridge replacement offers no warranty of service. Due to possible deterioration of the internal surfaces of the faucet or shower valve body - caused by age, wear, water quality, and other factors - new cartridges may not seal as well, or may become damaged, when installed in existing valves bodies. Therefore, we do not offer a warranty on cartridge replacement.
Santa Cruz Plumbing Inc. shall not be liable for water or other damage resulting from any defect or from any delay to said warranty claim. The consumer must take reasonable steps to mitigate damages.
In no event shall Santa Cruz Plumbing Inc. be liable for any special, incidental, consequential or exemplary damages under this warranty agreement. Santa Cruz Plumbing Inc.’s entire exclusive liability, whether in contract or tort or otherwise in any way connected to the service provided under the agreement, is limited to the replacement or repair of the work, or at Santa Cruz Plumbing Inc.’s option, a refund of the actual amount paid for the work.
If for any reason any scheduled or unscheduled maintenance is not performed, any loss or damage resulting from a failure alleged to have been caused by lack of performance of said maintenance visit shall not exceed the cost of the maintenance agreement.
Santa Cruz Plumbing Inc. will respond to a warranty claim with reasonable promptness between the hours of 8:30 and 3:30 Monday through Friday, excluding holidays.
Santa Cruz Plumbing Inc. warranties all materials and workmanship to be free from defect for a period of one (1) year from the date of installation. Any materials determined by Santa Cruz Plumbing Inc. to be defective shall be repaired or replaced by Santa Cruz Plumbing Inc. This warranty does not cover defects or damages caused by misuse, negligence or acts of God.
All customer-supplied fixtures or parts are installed with a one (1) year warranty on the labor and any miscellaneous material we supply to complete the installation. The warranty on any customer-supplied product that Santa Cruz Plumbing Inc. installs is between the customer and the manufacturer.
Some products supplied and used by Santa Cruz Plumbing Inc. come with a manufacturer warranty that is longer than one (1) year. In such situations the manufacturer will supply the replacement part or unit, but the manufacturer’s warranty does not cover Santa Cruz Plumbing’s Inc.’s labor costs beyond the first year unless specified otherwise.
Santa Cruz Plumbing Inc. services of drain cleaning offer no warranty of service. We cannot offer a warranty on drain clearing due to the fact that we have no control over what is put down the drains before we arrive or after we leave. In addition, we do not know the existing condition of the drain piping. In many cases, high use drainage systems (e.g. restaurants) may need to be on a drain maintenance program.
Santa Cruz Plumbing Inc. services of cartridge replacement offers no warranty of service. Due to possible deterioration of the internal surfaces of the faucet or shower valve body - caused by age, wear, water quality, and other factors - new cartridges may not seal as well, or may become damaged, when installed in existing valves bodies. Therefore, we do not offer a warranty on cartridge replacement.
Santa Cruz Plumbing Inc. shall not be liable for water or other damage resulting from any defect or from any delay to said warranty claim. The consumer must take reasonable steps to mitigate damages.
In no event shall Santa Cruz Plumbing Inc. be liable for any special, incidental, consequential or exemplary damages under this warranty agreement. Santa Cruz Plumbing Inc.’s entire exclusive liability, whether in contract or tort or otherwise in any way connected to the service provided under the agreement, is limited to the replacement or repair of the work, or at Santa Cruz Plumbing Inc.’s option, a refund of the actual amount paid for the work.
If for any reason any scheduled or unscheduled maintenance is not performed, any loss or damage resulting from a failure alleged to have been caused by lack of performance of said maintenance visit shall not exceed the cost of the maintenance agreement.
Santa Cruz Plumbing Inc. will respond to a warranty claim with reasonable promptness between the hours of 8:30 and 3:30 Monday through Friday, excluding holidays.